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Returns/Refund Policy

Return Policy


You have a legal right to cancel an order under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the order and receive an account credit or refund (if defective). 

However, this cancellation right does not apply in the case of:

1. Any products made to your specification, clearly personalised, custom-made or commissioned in any way.

2. Newspapers, periodicals or magazines.

3. Software, DVDs or CDs which have a security seal which you have opened or unsealed (unless faulty).

4. Self assembly products that you have damaged during assembly


Your legal right to cancel an order starts from the date on which we mark the dispatch of the product(s) to you. If the order has already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the order.

To request a return and/or refund you must first notify the seller on MadGerbil that you purchased from. All sellers must respond to you within 2 working days to discuss your case and/or supply return information. If you do not get a response from your seller then please contact MadGerbil and/or login to your account and select Request Return on the order.

Refund Policy

Unwanted or items ordered in error must be returned to your seller in original condition and packaging. Sellers cannot accept opened items unless faulty. Postage costs will be deducted. A credit will be applied to your account for the cost of the item less postage costs.

Defective or items that are not as described can be returned for replacement, account credit or full refund of amount paid. Please discuss this with your seller or contact MadGerbil if you think that the seller is not offering recourse within your legal rights as a consumer.

Seller Policies

Each product listing on MadGerbil has a Shipping & Policies tab where you can find the returns and refund policies of the seller of that item. If no seller policies are displayed then please refer to the general marketplace return/refund policy outlined above and/or contact the seller.

Please contact us at support for any extenuating issues not covered in the seller's return policy.